At 911 Restoration, along with our affiliates, we prioritize your
privacy and are dedicated to protecting the information you share with us. This document
outlines how we handle the Personal Information collected through our website, applications,
and services (referred to collectively as “Services”). It does not extend to the content processed
on behalf of our API customers, which is covered by separate agreements.
1. Collection of Personal Information
● We gather Personal Information about you in the following ways:
● Directly from You: When you create an account, use our Services, or communicate with
us, we collect:
● Account Information: Your name, contact details, account credentials, payment
information, and transaction history.
● Content: Personal Information in your inputs, uploads, or feedback to our Services.
● Communication Information: If you contact us, we collect your name, contact details, and
message contents.
● Social Media Information: Interacting with our social media accounts may result in us
collecting your contact details. The social media platforms may also provide us with
aggregated user interaction data.
Automatically Collected Information: As you navigate and interact with our Services, we collect:
● Technical Information: Browser/device data, IP addresses, usage patterns, and cookies
to enhance your experience and improve our Services.
2. Use of Personal Information
We use your Personal Information to:
● Deliver and improve our Services.
● Communicate with you about updates and offerings.
● Conduct research and prevent fraud.
● Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We may share your Personal Information with:
● Service Providers: To support our business operations and service delivery.
● During Business Transfers: As part of mergers, acquisitions, or other business
transitions.
● For Legal Reasons: When necessary to comply with laws or protect our interests and
safety.
4. Your Rights
Depending on location, individuals may have certain statutory rights in relation to their Personal
Information. For example, you may have the right to:
● Access your Personal Information and information relating to how it is processed.
● Delete your Personal Information from our records.
● Rectify or update your Personal Information.
● Transfer your Personal Information to a third party (right to data portability).
● Restrict how we process your Personal Information.
● Withdraw your consent—where we rely on consent as the legal basis for processing at
any time.
● Object to how we process your Personal Information.
You can exercise these rights by contacting us at info@911restoration.com
5. Children’s Privacy
Our Services do not target children under 13. We do not knowingly collect information from
children under this age. We will investigate any notification and if appropriate, delete the
Personal Information from our systems. If you are 13 or older, but under 18, you must have
permission from your parent or guardian to use our Services.
6. Third-Party Websites
Our Service may link to external sites not governed by this Privacy Policy. We recommend
reviewing their privacy policies independently.
7. Security and Retention
We employ measures to protect your Personal Information but cannot guarantee absolute
security. We retain your data as necessary for service provision and compliance with legal
obligations.
8. International Users
Your Personal Information may be processed and stored in the United States and other
jurisdictions, under the legal bases outlined for our international operations.
9. Policy Updates
We may periodically update this Privacy Policy. Changes will be posted on our website, along
with the effective date.
10. Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at
info@911restoration.com
Consent to Communication
Scope of Consent: By submitting your personal information on our website, including your
name, telephone number, and email address, you agree that 911 Restoration, its
subsidiaries, affiliates, and our trusted third-party partners may contact you by various
communication methods, including but not limited to emails, phone calls, text messages, and
postal mail. This communication may be aimed at informing you about new products, services,
promotions, and offers that you might find valuable.
Automated Calls and Messages: You acknowledge that consent includes receiving autodialed
and prerecorded messages or calls delivered via automated technology, to the phone number
you provided. We will obtain separate, express consent for telemarketing calls as required by
law.
Third-Party Communication: You agree that we may share your personal information with
trusted third parties for them to contact you with relevant offers and services. However, your
information will be shared in accordance with our Privacy Policy and applicable laws concerning
data protection and privacy.
Voluntary Nature of Consent: Providing your consent is completely voluntary, and you may
withdraw your consent at any time. To withdraw your consent, please follow the opt-out
instructions provided in our communications or contact our customer service.
Data Protection and Privacy
Use of Information: We use the information you provide to tailor our communication with you,
improving your experience with our products and services. We also use your information for
internal analytics, market research, and compliance with legal obligations.
Sharing and Disclosure: We do not sell your personal data. We only share your data with
trusted third parties who adhere to our data protection standards or when required by law. Our
third-party partners are obligated to protect your information and are prohibited from using your
data for purposes other than those specified by 911 Restoration.
Data Security: We are committed to keeping your personal data secure. We implement
appropriate technical and organizational measures to protect against unauthorized or unlawful
processing and against accidental loss, destruction, or damage.
Rights of Individuals: You have rights regarding your personal data, including the right to
access, correct, delete, or restrict the processing of your data. You also have the right to object
to processing and the right to data portability. To exercise these rights, please contact us.§
Privacy Policy for SMS Communications Effective Date: April 2, 2025
At 911 Restoration, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive SMS (text) messages from us.
1. Information We Collect
When you opt in to receive SMS messages, we may collect and store the following information:
Your mobile phone number
Your name (if provided)
Any preferences or interests you may share with us regarding services
Details regarding your communication with us (e.g., message logs)
2. How We Use SMS Communications
We use SMS messages to:
Communicate appointment confirmations, updates, and reminders
Provide instructions or emergency alerts
Provide promotions or special offers (only with consent)
Respond to inquiries and provide customer service
3. Consent
By opting in to receive SMS messages, you provide express consent to receive recurring text messages from 911 Restoration. These messages may vary and may be sent via an auto-dialer or other automated systems. You can opt out at any time by replying STOP to a message you receive from us. You may also manage your communication preferences.
4. Data Sharing and Security
We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes. Your information is securely stored, and we take reasonable safeguards to protect it from unauthorized access or disclosure. However, we are not responsible for the actions of service providers or third parties who may have linked access or transmission rights to your mobile network and message communication.
5. Your Rights
You have the right to:
Access your information
Request correction or deletion
Withdraw consent for SMS communication at any time
To exercise these rights, you may contact us at info@911restoration.com or call 866.492.0985
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.